BEGiN an early learning company with brands including HOMER, codeSpark, KidPass, and Little Passports, has a newly created opportunity for a Member Experience Associate to join our growing team! This role will be 100% remote.
BEGiN is an award-winning educational technology company with world-wide impact. With products that are as effective as they are fun, BEGiN’s family of brands builds critical skills for school and life.
We’re a diverse team of talented people passionate about creating educational content kids love. At BEGiN, we have the rare opportunity to make a dent in the universe by bringing high-quality at-home learning to kids globally!
Reporting into our Member Experience Manager, the Member Experience Associate will be the voice of HOMER to our members, fielding requests from HOMER members across various platforms.
The ideal candidate is passionate about Member and Customer Experience and knows what it means to go above and beyond for HOMER members while fielding questions and resolving concerns. You will create exceptional experiences for our members that make them advocates of our business.
You will:
- Act as the voice of the BEGiN brand while handling inquiries via email, chat, phone, and SMS to build relationships with our members, delivering exceptional experiences
- Monitor and respond to member inquiries through various platforms, such as Kustomer, Stripe, etc
- Work closely with our Product team, share member issues, and provide feedback towards improving the product experience
- Regularly use and test our products across various platforms to ensure intimate knowledge of the HOMER product portfolio
- Continuously think of ways to delight members to improve member experience and retention
Must-Haves:
- Strong communication skills (written and oral) and impeccable attention to detail
- Flexibility with work shifts, including weekends and holidays
- Demonstrate empathy and the ability to take the initiative in doing the right thing for the member
- The ability to adapt to an ever-changing environment
- The ability to work independently and produce timely and effective results
- High School Diploma or equivalent required
- Consistent effort and energy
Nice-to-Haves:
- Experience in Member Experience/Customer Service Role and familiarity with a digital support platform
- An interest in working for a kids/education brand
- High level of comfort and familiarity with apps (iOS and Android)
- Experience with Net Promoter Score (NPS) and Customer Satisfaction Scores
- Familiarity with subscription-based businesses
- Experience with customer interactions via social media
We like people who:
- Are open to suggestions, collaborative, and thrive in team environments
- Seize every opportunity to elevate the customer journey and help people develop lasting relationships with our brand
- Love and are willing to learn new technologies and styles
- Are energetic and excited about helping others solve their issues, with the ability to turn around high-quality work quickly
What you’ll get:
- BEGiN offers competitive compensation, including equity and full benefits
- Excellent top-tier Medical/Dental/Vision benefits
- Paid Time Off: 15 days of PTO + holidays including office closure for winter break
- 401K company match, up to 4%
- Smart, passionate, and engaged co-workers
- The chance to have a big impact, quickly
- The rare opportunity to make a dent in the universe. We’re bringing a love of early learning through play to children globally!
*Remote Locations: AL, AZ, CA, CT, FL, GA, ID, IL, IN, KS, MA, MD, MI, MO, NC, NE, NV, NJ/NY, OH, OR, PA, TN, TX, VA, VT, WA, WY
This role is not eligible in Colorado or any not listed above.
BEGiN is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
At BEGiN, we are committed to building a diverse team of talented people who are passionate about creating educational content kids love. We believe in fostering a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. At BEGiN, we know that diversity, equity, and inclusion aren’t just an idea, a one-time initiative, or phrases to throw into a job post: they’re a daily practice and an ongoing conversation. We survey our team about inclusivity, run training on DEI topics, and have a committee to ensure we are all continuing to learn and grow.
