The Paley Center for Media, a 501(c)(3) nonprofit organization with locations in New York and Los Angeles, leads the discussion about the cultural, creative, and social significance of media for the professional community and media-interested public.
Drawing upon its curatorial expertise, an international collection, and close relationships with the leaders of the media community, the Paley Center examines the intersections between media and society. The general public can access the Paley Archive – including special African-American, Hispanic, LGBTQ+, Women’s and Music collections – and participate in programs that explore and celebrate the creativity, the innovations, the personalities, and the leaders who are shaping media.
Through the global programs of its Media Council and International Council, the Paley Center also serves as a neutral setting where media professionals can engage in discussion and debate about the evolving media landscape.
Previously known as The Museum of Television & Radio, the Paley Center was founded in 1975 by William S. Paley, a pioneering innovator in the industry. For more information, please visit paleycenter.org.
Scope
This is an immediate hire, temp-to-perm opportunity. The Manager, Membership Services & Audience Development is a high-energy, results-driven, extremely organize individual with fundraising experience, with excellent written and verbal communication skills.
A key priority for this new position is to aggressively recruit new members leading up to a Paley Center landmark event (late September). He/she will lead the strategy with internal and external partners to identify, target, and acquire new audiences.
More broadly, the Manager, Membership Services & Audience Development will implement short and long-term plans via a robust strategy of acquisition, engagement, and retention. This position will play a critical role in helping the Paley Center increase the number of Members, at all levels, by seeking out new audience targets and directly soliciting prospects to join. They will be the key point of contact in creating both a sense of welcome and appreciation to individual Members as well as a sense of community amongst Members.
Under the direction of the Vice President, Membership and Annual Giving, the Manager will coordinate with internal partners to ensure all aspects of the Paley Center’s programming serve as incentive to join the Paley’s community of Members and proactively reach out to external partners to engage in new audience development. This position will ensure that the benefits of membership are promoted, valued, and delivered in a meaningful and timely fashion. He/she is an essential position in the Development team and as such delivers the highest level of customer service to Paley’s Board of Trustees and LA Board of Governors companies, President Circle Members, Patron Circle Members, General Members, and annual donors.
Responsibilities
· Under the guidance of the Department Vice Presidents, directly and proactively acquire, engage, and retain Paley Members.
· Oversee the fulfillment of membership benefits and the calendar of communications with members and donors and proactively seek ways to engage with members around anniversaries, birthdays, special interests and other ‘soft touch’ opportunities.
· Participate in brainstorming and research to identify new member prospects, developing relationships with other cultural organizations, media industry partners and affinity groups.
· Assist the Manager, Membership and Development, with managing new membership applications, invoices, letter correspondence, tax acknowledgements and other associated materials and communication.
· Ensure the highest level of client service for our members at Paley events whether in-person or virtual which entails hosting and responding to questions or inquiries and follow-up.
· Maintains benefit utilization data to ensure that member benefits are being maximized and proactively seeks opportunities to engage with Members.
· Manage database to ensure members, prospects and event attendee details are entered properly and updated regularly.
· Responsible for audience development for “invitation-only” Paley events, such as exhibition previews, celebrity meet and greets and receptions and fundraising gala events.
· Work with Creative Services to develop brochures, marketing materials, invitations, evites, thank you notes with photos, etc.
· Work with Social Media team on new strategies to enhance engagement and increase memberships.
· Provide regular updates on the progress of ongoing work and projects, advising of any emerging opportunities and challenges.
· Participate in other projects as assigned.
Core Competencies
Our successful employees meet the following criteria:
· Extremely organized with proven ability to meet deadlines and budgets.
· Exceptional business writing skills and outstanding verbal communication
· Strong leadership and management skills with ability to lead cross functional teams.
· Ability to take ownership of all tasks and manage simultaneously.
· Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
· Ability to handle and prioritize multiple tasks while maintaining attention to detail.
· Resourcefulness, creativity and strong problem-solving and research skills.
Requirements
· Minimum of 3 years of experience in managing account relationships, delivering the highest level of member or client service.
· Has an appreciation and clear understanding of the media, entertainment, and/or sports industries.
· Possesses a mature presence with a proactive, energetic, and engaging personality to extend, develop, and nurture relationships.
· Highly organized, problem solver with experience in CRM, data trend analysis and/or record keeping and can translate data into action items.
· Ability to effectively communicate (written and verbal) with all levels throughout the organization.
· Must have a 4 year degree from an accredited college or university.
· Strong work ethic with desire and preference to work in-person as part of a cohesive, collaborative, high-energy, in-the-office work environment.
· Ability to work early mornings, late evenings and weekends when necessary to support Paley events and programs.
· Bi-lingual in Spanish (speaking, reading and writing), a plus.
· Complete COVID vaccination and booster.
Equal Employment Opportunity Statement
The Paley Center for Media maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.
